UCC DDD Letter 54

University of Connecticut Computer Center

DDD Letter #54

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DDD Letters

Computer Center Organizational Update

Date: January 31, 1997

Some History

DDD0050 (10/30/96) conveyed the initial changes within the Computer Center decided upon after the announcement of the impending retirement of Richard Stec (Director of Administrative Services). The decision was made to reassign the services performed by Administrative Services (programming, data base administration, security, and information system support) to Richard Ellis. The managerial roles and staff assignments were yet to be determined. That combined-staff area is now called Computing & Information Systems. The mission and organizational structure of Communication Services (voice, data, video), under the direction of Susan Fisher, was to remain basically unchanged.

The Computer Center Today

Malcolm L. Toedt, Executive Director	(860) 486-1414
Lorraine Costanzo, Administrative Assistant	1414
Joan Lockwood, Manager, Business Services	6329

Richard G. Ellis, Director, Computing & Information Systems	2386
Joseph D'Aloia, Manager, Computer Operations	1341
Robert Miller, Manager, Server Support	1334
Marilyn Milsop, Manager, Help Desk	1336
Linda Nanni, Manager, Production Control	1450
William Peterson, Manager, Data Administration	1332
Katherina Sorrentino, Manager, Computer Consulting & Support Services	1437
(Vacant) Manager, Information Systems Development	4022

Susan J. Fisher, Director, Communication Services	4887
John Babbitt, Manager, Voice Communications	1435
James Bourn, Manager, Data Communications	1340

Business Services

The Business Services group continues to do billing for computer services, oversees the mainframe utilization rate, and the mainframe laser printer guidelines. Computer account allocation is now a function of the Help Desk group. Business Services is also responsible for all internal business functions including UCC inventory, purchasing, accounts payable and receivable, personnel, payroll, operating budgets, travel, and clerical support. They are now located in Room M039.

Computing & Information Systems

The Help Desk was expanded and was relocated to Room M001. Computer accounts personnel have remained in M001 as part of the Help Desk group. All training, documentation, marketing, and first customer contact is coordinated through this group.
Computer Consulting & Support Services will run the UCC general-access labs, consult with end-users on computer related needs, assist University departments with office automation and computer lab deployment, coordinate all end-user software (regardless of platform), look after UCC microcomputers, and handle any other issues which pertain to user workstations.
Information Systems Development programmers will focus on developing and maintaining University strategic information systems, but will expand their repertoire beyond the mainframe to include UNIX and microcomputer systems as needed.
Data Administration will continue to handle data administration, data base administration, and security functions, but will expand to include administration of FOCUS files and programs, disaster recovery planning, and information systems standards, strategies, and turn-over procedures.
Production Control's functions remain essentially the same, i.e., batch job scheduling, data entry, Copy Center, and courier delivery. Diskette and CD duplication processes are reassigned to the Copy Center.
Computer Operations remains intact, with added responsibility for plotting and for routine operation of the many small UCC servers which will be consolidated into the machine room.
The Server Support group, in addition to handling traditional mainframe operating systems, will manage the central UNIX servers and will, over time, assume responsibility for setting directions and supporting all central computing servers.

Communication Services

There will be more emphasis on streamlining construction and renovation projects; reducing switchboard hours; and providing for more effective response to unplanned activities.

The Voice Communications (UConnect) group is housed in the Kennedy Building on the Mansfield Campus. This group provides all telephone services, coordination of repair requests, processing of moves and changes, administrative and student billings, wiring design for new buildings and renovation projects, as well as support for the telephone systems at the regional campuses.
The Data Communications group remains in the Math Science Building and provides data network connection services to all campus locations. This group will continue to be active in University construction and renovation activities, the wiring of the dormitories, meeting the wiring and data connection needs of the regional/satellite campus locations, and meeting the requests for data connection to the campus backbone.
Video Communications, housed in the Kennedy Building on the Mansfield Campus, is responsible for the acquisition and distribution of video and multi-media network resources to the University's main campus in Storrs and the regional campuses. Cable television, classroom multi-media, satellite services, and compressed video network services are provided by this group.

Recap of Computer Center Services

Service	Location	Extension
Main Offices	Main Campus Math Science Building, Ground Fl. 196 Auditorium Rd., U-138 Storrs, CT 06269-3138	(860) 486-4022
Accounts	M001	5236
Billing	M039	1417
Computer Operations	M032	2004
Copy Center/FAX Center	M047B	1781
Data Communications	M001	1421/1422
Data Entry	M047B	4167
General Questions	M001	4357
Guide to Services	M001	1414
Help Desk	M001	4357
Macintosh Consulting	M037	1431
Mainframe Consulting	M038	0924
Multimedia Consulting	M037	0654
Network Communication Consulting	M001	4357
PC Consulting^M051	3488
Production Control	M049A	3732
Professor Test Scoring & Survey Scanning	M049A	3732
Programming Assistance	M001	4022
Tape Library	M032	1427
Tours	M001	4357
Training Room Reservations	M001	4357
Workshops & Computer-based Training	M001	4357
Workstation/LAN Service Requests	M001	1437
Workstation/LAN Problem Referrals	M001	1378
UCINFO	M001	0221
Virtual Classroom	M001	3247
UConnect (Telecommunications)	Mansfield Campus Kennedy Building 47 Weaver Rd., U-197 Storrs, CT 06269-5197	2696
Administrative Service	"	0300
Calling Cards	"	1413
Video Communications	"	3962
Voice Mail	"	0300
University Switchboard	"	2000
Student Service	"	427-0123

Due to the evolving nature of this reorganization, Computer Center web page(s), Guides to Services, etc., may not be current. For the most part, they will offer functional information. If you are interested in more detail as to how the present organization came to be, please visit Rick Ellis' personal essay on-line at

http://vm.uconn.edu/~wwwucc/onorg2.html

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Mail comments to: wwwucc@uconnvm.uconn.edu